Terms And Conditions

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Terms and Conditions

Effective Date: 1st Novrmber 2024
Welcome to Welcome Rugs (“we,” “our,” or “us”), a DBA of Welcome Group LLC. By accessing or using our website at welcome-rugs.com, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. General Information

  • Business Name: Welcome Rugs (DBA of Welcome Group LLC).
  • Business Location: California, USA.
  • Website Name and URL: welcome-rugs.com.

2. Use of the Website

  • Eligibility: Users must be at least 18 years of age and comply with all local, state, and federal laws when accessing or using our website.
  • Prohibited Activities: Users may not:
    • Engage in fraudulent activities or misuse of our content.
    • Attempt to hack, disrupt, or interfere with our website’s functionality.
    • Use automated systems or scripts to access the website.
  • Third-Party Links: We may provide links to third-party websites. We disclaim liability for the content or practices of these websites.

3. Products and Services

  • Nature of Products: Welcome Rugs specializes in rugs and flooring solutions.
  • Pricing Policies:
    • Prices are subject to change without notice.
    • Prices do not include taxes unless explicitly stated.
  • Order Fulfillment:
    • Shipping: We strive to provide accurate delivery timelines as listed on product pages. These timelines are estimates and subject to availability.
    • Geographical Restrictions: We ship only within the continental United States and do not ship to P.O. boxes, A.P.O. addresses, Alaska, Hawaii, or Puerto Rico.
    • Oversized Items: Items like rugs (9×12 and larger) are shipped via freight carriers and may require a signature upon delivery.
    • Made-to-Order Items: Products made to order cannot be canceled, returned, or refunded.
  • Return/Refund Policy:
    • A 15% cancellation fee applies to all returns.
    • Refunds are processed within 20 business days to the original payment method.
    • Returned items must be in original condition.
    • Approval or rejection of returns is at the discretion of our representative after inspection.
    • The business is not liable for delays in refunds caused by banks or payment gateways.

4. Payments

  • Accepted Payment Methods: PayPal, Square, WooPayments, or by contacting us directly.
  • Payment Terms:
    • Payments for made-to-order items are non-refundable.
    • Items purchased from the showroom or shipped from our California location are refundable per the refund policy.

5. Limitation of Liability

  • Warranty Disclaimer: Products are sold “as-is” without guarantees due to their textile nature.
  • Liability Cap: Our liability for claims will not exceed the purchase price of the product.

6. User Content

  • Content Submission: Users may submit reviews and comments.
  • Ownership of Content: By submitting content, users grant us the right to use it for marketing or promotional purposes.

7. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Welcome Rugs and is protected by copyright and trademark laws. Unauthorized use is prohibited.

8. Termination Clause

We reserve the right to suspend or terminate user accounts for:

  • Malicious activity, including hacking or fraudulent transactions.
  • Violations of these Terms and Conditions.

9. Governing Law and Dispute Resolution

  • Jurisdiction: These Terms are governed by the laws of California, USA.
  • Dispute Resolution: Disputes will be resolved through mediation, arbitration, or small claims court, as applicable.

10. Updates and Changes

Users are responsible for checking this page periodically for updates to these Terms. Continued use of the website constitutes acceptance of any modifications.

11. Contact Information

For questions or concerns, please contact us at: